Refunds and cancellation
Cancel within 14 days for a full refund, whatever the reason. Plans never renew automatically. If we cannot start because a brief has not arrived, we chase you four times before anything expires.
What this covers
This policy covers Content OS — our published monthly plans. Everything below describes how a monthly plan is paid for, started, and stopped.
Websites, specialist article-to-video and agentic engagements are scoped and quoted per project, and their payment schedule, cancellation terms and refund arrangements are set out in the proposal and statement of work signed for that project. A project has no monthly production capacity, so nothing here about expiring months applies to one.
Changing your mind
You can cancel within 14 days of payment and we will refund you in full, whatever the reason. Email [billing address — to be confirmed] and we will process it.
If we have already produced work for you in that time, we will agree a fair deduction for what has been delivered before refunding the rest.
Starting your production month
Production begins when we have your brief. We email it the moment your payment is confirmed, with a link that is unique to your order.
If we have not received your brief, we will chase it:
- a reminder after 3 days, if the link has not been opened
- a second reminder after 7 days
- a phone call after 14 days
- a final written notice after 21 days, stating the exact date your month expires
If your brief has not reached us within 30 days of payment, that month’s production capacity expires and the fee for it is not refunded. We will have contacted you at least four times, including by telephone, before that happens.
This applies to that month only. It does not end your engagement — you can start a later month whenever you are ready.
If something has come up, tell us before the 30 days are out. Email [billing address — to be confirmed] and we will agree a new start date. We would far rather move your month than expire it.
Cancelling an ongoing engagement
Plans do not renew automatically. Each month is invoiced before it begins, so you can stop simply by not taking the next month. There is no cancellation fee and no notice to serve.
Work already paid for is completed and delivered. The content and knowledge base built for your business remain yours.
If we cancel
We may end an engagement if fees remain unpaid after we have paused work and asked you to settle, if we are asked to produce something misleading, unlawful or that we cannot stand behind, or if the working relationship has broken down in a way we cannot resolve.
We will tell you in writing and explain why. Any month you have paid for and we have not produced is refunded in full.
Relationship to our terms
This policy forms part of our terms of service.